FAQ
What We're About
How Long Should Orders Take?
We suggest customers should expect Orders to be shipped out within 4-5 days. MezzalaDesigns is growing larger by the day but we are still a brand new independent print company, so sending large amount of orders may take us time to work through.
You will receive an email with confirmation and shipping information, be sure to check your spam folder!
Custom Orders
You should expect proof sent for approval before printing within 7-10 Days. We've added designers to our team to speed up this process.
My Courier Isn't Updating My Package Information?
This is a rare incident that happens sadly, and we know it's frustrating because we feel the same.
This is due to the fact sometimes couriers don't update items until it reaches your local distribution centre. This always ends up being resolved with time as your item reaches it's destination.
The only thing we can suggest to do if you ordered with DPD try selecting a delivery date - this way more information will show. With Royal Mail we suggest to contact them directly with the tracking number, they usually take a while to scan and process your order in their distribution centre.
How Do I Contact You?
We have a support team ready to talk to you each day, for any enquirys, orders and any further information
Refunds/Cancellations
Of course we understand if you change your mind!
Refunds/Cancellations are available within 48 Hours of placing your order, after 48 hours we are unable to process any refunds/changes/cancellations on an order.